Orders must be sent by email direct to your Account Manager and with copy to your countrys Customer Service, or order directly from our website www.galmedic.com. Do not send faxes or orders by regular post.

Orders must include the following information:

  • Complete reference numbers (10 digits). If not, please provide us the full description (with the quality desired) and packaging capacity.
  • Quantity required
  • Market price of each product
  • Your order number
  • Delivery and invoice address
  • Reception in Excel format
  • Forwarding agent (if an Ex-Works shipment will be arranged)


Please note that products are offered subject to availability. Galmedic is not obliged to supply the products and accepts no liability if these products are out of stock or unavailable. We reserve the right to inform you about products with similar specifications and of similar value. In case you are not interested in substituting products, we will refund you the amount paid.

Moreover, our aim is to supply the best quality and deliver goods as soon as possible, although unpredictable circumstances may delay the delivery of the goods. Difficulties with transport, irregularities in the production procedure, delays of raw material supplying, are examples of these circumstances that can extend the delivery time of goods.

If, due to the above circumstances, it is not possible to supply the whole delivery to our customers, we are considered free of the obligation to supply the goods affected. In any case, your Account Manager will always inform you and try to give you an alternative if possible.


Payment terms will be agreed between the Distributor and the Account Manager. All orders are subject to the terms and conditions stated on our invoices. However, the payment terms accepted by Scharlab are:

  • Bank Transfer: is considered the date of reception of the payment, the day when we receive the notification from our bank.
  • Payment in advance: for first orders, payment in advance is required.

When making the bank transfer, you must indicate our proforma invoice number in order not to delay your shipments. We only accept transfers in euros, as our invoices are all in euros.

In the event of non-payment or delayed payment, the interest rate due shall be the current European Central Bank Interest Rate in force at the time of the expiry of the obligations.

The transfer of ownership of the goods will take place solely and exclusively when the price is fully paid.


Our products will be delivered in perfect conditions and Galmedic guarantees that the products delivered under our brand will not be prepared in the warehouse with less than half of their shelf life. In some cases the expiry date can be a bit shorter than half of their shelf life due to the nature of the product.

We ship our products from our A Coruña warehouse

Therefore, we recommend the goods be insured in Spain, thereby the responsibility does not fall on you. We propose changing shipping terms to CIF (Cost, Insurance and Freight to port of Destination) for sea shipments, or CIP (Carriage and Insurance Paid to destination) for air or road shipments.

We kindly remind you that the transport is not the business of the company, but a service that we offer.

** In case of using your forwarder, please let us know:

  • Forwarder’s company name
  • Telephone number
  • Email address
  • Contact person



Return of goods will not be accepted unless you have our written consent to do so. You must indicate the return reference number on your delivery note. The Customer Service will provide this number once we give the acknowledgement of said return.

Returning the goods is only possible in exceptional cases: products must be in perfect conditions, as well as the packaging condition; it cannot be manipulated and it must have the original packaging provided initially, so that we can resell to others. In such cases, we will accept the return, but we shall have to charge a handling fee. This fee will be 20% of the net value of the goods.

The delivery cost of these products to our warehouse must be borne by you. Goods returned without prior notification, will be shipped back to the sender under their account and risk. Empty containers and packaging are not subject to return.


No cancellations of orders are accepted once the goods are dispatched. If you want to cancel the order related to some products already in the packing list, a handling fee of 20% of the net value of the goods will be charged, with a minimum charge of €60.


The order and these General Conditions represent the only document governing the supply of goods and shall prevail on any disposition contained in subsequent documents, unless otherwise agreed in writing between the parties.

In the event of conflict between the clauses in each order and those contained in these General Conditions, clauses contained in each order shall prevail.


These General Conditions and any related orders shall be governed by the laws of the country where Galmedic receiving the order has its legal office. Any dispute arising from these General Conditions and/or any related order shall be submitted to the exclusive jurisdiction of the country where the company receiving the order has its legal office.


Samples will be invoiced. After the return of the feed-back document the distributor can ask for a refund.